Character Object- Biped Rig Arm Controller issue…

Hello,
I am having an issue with the Advanced Biped Rig (I have also tried the regular biped rig).
I have followed numerous tutorials on how to build the thing and when I try and animate it
I can only get the feet, legs and hands to move, the Arm controllers seem to be locked.
Yes I have animate on. I’m not sure what I have missed here.
The arm controllers for both left and right arms will not rotate, or move at all.
I have tried building this rig at least 5 times and I am frustrated beyond belief.
It’s probably something I am doing wrong.
It can’t be this hard.
Animation is difficult as it is, I don’t need controller issues to boot.
I deleted the rig to start once more, so I don’t have the file.
I am in R14.014.
Any help would be appreciated.
Thanks in advance.